Questions to Ask When Selecting A Home Care
Here is the checklist of the most important questions to ask a potential home care agency and our responses to ensure you will get the services which you expect and deserve:
Has the company been responsive and professional?
We are available 24/7 as a professional resource for you and your family.
How is the caregiver employed?
Each caregiver we hire must complete a thorough reference check, drug screening, and criminal background check.
Are the caregivers screened, bonded and insured?
We conduct extensive screening and background checks for all caregivers we appoint.
Does the Agency hire full time employees or independent contractor?
We hire full time employees and take care of taxes, withholding and workers’ compensation to protect the client best interests. We also sometime hire independent contractor but with a registry only.
Have the caregivers been trained professionally?
At AAHC we take caregivers training very seriously and provide all training session to any employee we hire.
Does the agency offer back-up caregivers in case of emergency?
We have an extensive roster of trained employees available for all our clients’ needs.
Does the company perform regular quality assurance visits,client satisfaction reviews and caregiver evaluations?
We conduct regular quality assurance visits along with other tools to ensure client satisfaction.